National Insurance Ratings 2022 - 1900+ User Ratings (2023)

3 star rating

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2 star rating

Nationwide Insurance Inc. does not prioritize customer service. I filed two claims for hail damage, both claims were denied and told my damage was normal wear and tear, my roof was only 10 years old. Do your research before deciding on a homeowner's policy with Nationwide Insurance

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1 star rating

They mailed a check for my repairs and never heard from the designated agent for my claim. The garage my car was in was unable to fix the gearbox issue due to the accident. So I had to order another towing service from a transmission specialist. He left multiple messages, did not return the agent's call. Awful customer service, geico is $50 more per month but we will make it worth it for the great customer service. It's not worth it nationally.

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2 star rating

I'm a 51 year old woman with a perfect driver's license. I was with Nationwide for about 6 years. However, due to circumstances, I had to return to California from Arizona. I only had liability insurance for my vehicle. I was paying $66 a month but when I got back to California my liability insurance went up to $118 a month because I still hadn't registered my car in California. However, I still didn't have a job that would allow me to register my car in California. So why does Nationwide decide to pay me a nickel and dime? As I said, I have a perfect driving record and have never made any complaints. After paying $118 for 4 months without a job, I had no choice but to sell my car. At least I'm lucky that a friend allows me to drive his vehicle. They added me to insurance for an extra $3 a month.

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1 star rating

Nationwide was awful in handling my natural disaster claim. Pablo, the claims adjuster, refuses to answer my calls or return my calls. His manager, Adam, lied to me. I will report this to my health insurance regulatory company. As soon as my house is fixed, I will take out new insurance immediately. If I could give zero stars I would.

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1 star rating

I'm a 67 year old driver with excellent driving records and have only driven 8000 miles in three years. My monthly premium was $180 and Nationwide added $15 each month if I was late. I've always been late with my payments because I'm on Social Security and I'm on a very tight budget. I went to Hartford and they got me more coverage for $101 a month. Across the country, assaults on the elderly are committed without a weapon.

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1 star rating

I regret switching to Nationwide a month ago. I just changed them back because they were nothing but trouble. My credit card gets a credit of $9 or $7 or a random amount every few days when nothing is owed. I set up automatic payments and got the wrong (smallest) amount. Then the next day more accredited, and the next. Now the amount they received in 4 transactions exceeds the amount owed! Do you have a Natuinwide computer? Totally confused; completely dispersed. I am filing a complaint with my state's DOI as even a personal home inspection has been requested and no one has called to make an appointment. He showed up unannounced and said they needed access to my house. I don't know who YOU ​​ARE and I have never had an inspection for a new policy! I will NOT allow unknown strangers into my home. completely incompetent

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1 star rating

Terrible safe!! They canceled my family's car policy because they transferred to a different new local agent. We contacted the new local agent who assured us that the policy will not be cancelled. We later found out that it was indeed cancelled. When we called the new auto insurers to cover us, they raised our rate from $230 a month statewide to $600 for the gap that was NOT our fault. Avoid this company at all costs!

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1 star rating

Nationwide used to be a big company with their advertising on their page. I have them as my insurance company and I just had an accident. You have not represented me in any way. I never looked at my car but got an invoice from the other shop and paid without further ado. Including the damage I didn't do. They don't really take into account their customers' rate increases and only pay what is sent to resolve the complaint. What a big disappointment!!

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1 star rating

Fraudulent and predatory insurer. I applied for home insurance and my claim was accepted, so I provided the payment information and assumed we were stuck. Upon the results of my home inspection, it was discovered that the type of wiring in my new home made my application ineligible, according to the national underwriter administering the policy. I told them I understood and would look elsewhere for insurance. We haven't been in contact since the beginning of August. Despite this, Nationwide took care of activating my denied insurance policy and charging me the full amount of insurance after I had already obtained and paid for annual coverage elsewhere. Now they cannot issue a refund in less than 14-25 days and this has to be done via a check sent to me. I found this out after speaking to a rep, having spoken to a rep who couldn't even find my account information. Interesting how they have enough information about me to charge me $2000 for a policy that doesn't even cover my basic household needs, but not enough information to access my file at their customer service center. That's worse than stealing, it's insurance fraud. They enforced a policy to get money from me knowing full well that they would deny any claim I made based on disclosure of the wiring. Although I spoke to a very helpful rep who helped me figure this out, I can't let this go. It's terrible that this has happened and it says a lot about Nationwide's lack of organization. I would not trust them with any personal, financial or insurance information.

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